Thursday, October 25, 2012

Other side of the world (Part 1)

Other side of the world
 Most Magic the Gathering Online bot owners and Customers are in the US and this is something that can affect bot owners living in a different timezone. In these series  I'll talk about ways of "shortening" the distance and on how you can provide great Customer Support, Sell/Buy Collections and other services without needing to be awake from 1:00AM to 7:00AM.

Today I'll talk about the easiest one to setup, the Contact options.
Being in the other side of the world (England) means I cannot assist most of my customers while they're online, making my username almost useless as a "contact" option for my bots.
Emails are very easy to setup nowadays and are the very minimum you should have as a contact. MTGO is not perfect and a few occasional bugs (such as displaying "trade complete" when someone cancels on second confirmation window) may lead to lost credit. Without a email address or a contact to fix for example, 0.1 credit lost, you might end up losing a Customer that would give you potentially high profits in the long run.
A Telefone number, IM or even a Facebook Page could be viable second options but you should still have a email address. 

Another Option would be a Web-form on your bots website. That would give your customers the option of just sharing their username (not private email address) and would open up doors for new business possibilities which I will explain on Part 2.

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