Wednesday, May 15, 2013

Botting 101 - LITE - (Part 2 of 2)

During this series designed for those who are not yet running Library, I asked a question: Why do you wish to run a bot?  Last time I listed some possible answers and said that those fitting that profile should consider a LITE bot.  I also gave some basic advice.  Today, we’ll give some additional and not obvious advice.
  • More than likely, you are going to be running LITE Library part time, not 24/7.  List the times when you expect the bot to be active.  This is to give your customers a sense of confidence that you are not here today and gone tomorrow and not to panic when your bot is not on their buddy list.
  • Get an email address for your bot solely for customer interaction.
  • Create a simple website for your bot.  There are plenty of free website hosting options available these days.
  • Create a clean price structure.
The clean price structure is an important point.  By a clean price structure, I mean something nice and simple: 4 or 5 cards for a ticket.  Could be 2, 4, 5, 8, 10, 12 or 25 cards.  This makes it easy for customers to make one transaction and have no left over credits.   For new bots this helps give a measure of consistency.  For part time bots, this allows those customers who do not wish to keep a mental note of which bots have credits.  This allows for a better customer experience and that is something all of us should aspire to.

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