Monday, May 6, 2013

Building Customer Confidence

Building confidence with customers is simple and productive part of operating a business. When a potential customer is confident they are dealing with a reputable company they are much more likely to make a purchase. There are many ways to increase a customers confidence in your brand but one of the easiest methods is to make yourself available to a customer and provide them with as much information about your business as you can. Here are a few thoughts to consider while you initiate or update your botting business.


Perhaps the most important thing you can do to improve your relationship and trust with customers is to provide an email address for them to contact you if they need assistance with your bot. You can use any free service to operate an email address for your bot and it takes only moments each day to check.


There are many free website services that you can use as a base of operations for your botting chain. There are also paid services if you can spare the money for a domain and hosting. A website is a great place to include additional information on your business and any activities your business is participating in(Prizes, events, products, etc). A bot with a website will draw more trust and interest than a bot without a website because of its professional appearance and availability of information. 

Brick and Mortar Location

While this is certainly not necessary for many online businesses some people are more willing to trust a company if they make openly available that they have a brick and mortar location where an individual could meet in person. If you run a Ma and Pa card shop be sure to let your MTGO customers know that! It shows that you have an investment in your business and wont just disappear in the middle of the night.

Phone Number

People like to meet in person before they make a large purchase, the next best thing to meeting is to hear a humans voice on the phone. If you are comfortable with the occasional phone call from an angry, concerned or excited customer then you may wish to explore this option. It lends a great deal of credibility to what you are doing if you make yourself personally available to customers.

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